Withdrawal notice and model form

Seller and contact

The Seller operating Mira Atelier at https://mira-atelier.com is Mira Martyna Feter, a sole trader entered in Poland’s Central Registration and Information on Business (CEIDG).

Sole proprietorship. Polish tax ID (NIP): 5542889248; REGON: 543351561.

Business, correspondence, complaints and returns address: ul. Ignacego Prądzyńskiego 48 lok. LU. 48, 61-523 Poznań, Polska. E-mail: mira@mira-atelier.com; telephone: +48 725 230 868.

Withdrawal and refunds

Consumers may withdraw from an online purchase of a ready-made, non-personalised work without giving a reason within 14 days of receipt. Where a single contract covers goods delivered separately, the period starts upon receipt of the last item. Being unique or an artwork does not itself exclude withdrawal rights.

For a service contract, including a workshop to which no statutory exception applies, the 14-day withdrawal period starts on the day the contract is concluded. Stating a workshop date does not by itself establish that the conditions of an exception are met.

To meet the deadline, send a clear statement to mira@mira-atelier.com or the Seller’s address before the period ends. The form on the “Withdrawal” page is optional. Goods must be sent back to the Seller’s address within 14 days of giving notice. Dispatch before the deadline is sufficient.

The Seller refunds the payment received, including the cost of the least expensive standard delivery offered for that order, within 14 days of receiving the withdrawal notice. Unless the Seller offers to collect the goods, the refund may be withheld until the goods or evidence of dispatch are received, whichever is earlier.

Refunds use the original payment method. Card payments are refunded to the account linked to that card. Another method requires the consumer’s express agreement and must be free of charge.

The consumer bears the direct cost of returning goods that can normally be sent by post. For a work requiring special transport, the cost or a reasonable maximum estimate of return costs must be disclosed before the contract is concluded. If this information was not provided, the Seller bears the return cost; please contact us to arrange collection. Consumers do not bear return costs that were not disclosed as required by law.

The consumer is responsible for diminished value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning. The exception for leisure-related services or cultural events on a specified date (Article 38(1)(12) of the Polish Consumer Rights Act) applies to a workshop only where the statutory conditions are met and the customer was informed of the exclusion before purchase.

The right of withdrawal does not apply to non-prefabricated goods made to the consumer’s specifications or to meet their individual needs (Article 38(1)(3) of the Polish Consumer Rights Act), for example a painting commissioned to the customer’s agreed individual requirements. Selecting a ready-made work from the catalogue, its handmade or unique nature, or its artistic character does not exclude withdrawal rights. Any applicable exclusion is disclosed before the contract is concluded. It does not restrict the right to complain about goods that do not conform to the contract.

Optional withdrawal form

Addressee: Mira Martyna Feter, ul. Ignacego Prądzyńskiego 48 lok. LU. 48, 61-523 Poznań, Polska; mira@mira-atelier.com.

I/We hereby give notice of withdrawal from the contract for the following goods/services: …

Ordered/received on: …; order number: …; name: …; address: …; date: …; signature (paper forms only): …